In this page we explain how you can integrate your Call Center Systems with the Loccus AI voice verification service, in order to detect fraud, protect your client’s data and improve operational efficiency.

This is just a sample, meant to cover the general call center use case. You can tailor the use of our API to your exact needs!
Check the Authenticity Best Practices page for recommendations!

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Architecture

You can use Loccus API to empower your call center productivity and security. By promptly detecting synthetic voices, you can prevent fraud, protect your clients and save valuable employee time.
We provide insightful results near real time, so you can integrate the voice verification in your existing call flow, taking immediate actions if necessary, like warning the agents or ending the call.

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Sample Call Flow Diagram

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Integration Steps

In order to use this functionality, you need to perform this three steps:

1

Record the voice

You need to have a record of the client call. This is usually accomplished via some voice protocol like SIPRec, and is also often required for legal compliance.

We can process recordings of different quality and formats, please check the media file requirements.
2

Send the voice for verification

You can send the voice for verification using our API. Please check the guide for performing an authenticity verification. We will return the verification scores and subscores, which provide insights of whether the voice is synthetic, replayed, etc.

Since only few voice seconds are needed for accurate results, you can reuse the existing IVR input you use for routing as verification.

3

Use the insights

Once you have all the relevant data, you can decide which actions to take based on your business logic. Please check the verification thresholds page for reference and recommendations on interpreting the results. This are some common immediate actions to take, if the voice is deemed not real:

  • Warn the call center agent of the suspected fraud, so that they can decide on how to proceed.
  • Alert the security team of the incident, for in depth analysis and Cyber Thread Intelligence.
  • Directly end the call.

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Administration

The Loccus Console provides a graphical interface that allows your team to effectively manage the Loccus Platform Service. API endpoints are also available for administration and platform monitoring

Check usage statistics and usage records for more details.

Security Team

Mitigate AI fraud risk, and gather more Thread Intelligence based on evolving TTPs of top actors. Monitor the fraudulent calls, identify key security improvement points and raise awareness of new types of cyber attacks.

Managers

Monitor fraud KPIs and leverage voice insights for internal and external reporting.

System Administrators

Easily configure and manage the Loccus Platform usage, including IAM and retention policies.

Basic Authenticity Use CaseCaller ID Use Case